Massachusetts Woman States Airline Refused to Allow Daughter to Use Bathroom

Massachusetts Woman States Airline Refused to Allow Daughter to Use Bathroom

A Massachusetts woman has stated that a flight attendant with JetBlue airlines allegedly refused to allow her daughter, age 3, to use the bathroom when their flight was stuck on the tarmac. This caused the toddler to end up wetting her seat. Jennifer Deveraux and her two daughters were on board JetBlue Flight 518 from New York City to Boston when the incident happened, the media first reported. It was about thirty minutes into the flight’s delay when her daughter needed to go to the bathroom and use the toilet. However a flight attendant stated that the little girl had to remain seated, explained Deveraux.

When she was unable to get to the toilet, Deveraux’s daughter ended up urinating on herself. The mother stated she herself got up again,  this time in order to clean up after her daughter but the same flight attendant shouted at her once more.

Deveraux declared that by this time, it was no longer about poor customer service; it was totally about terrible human decency. She said that her daughter had to sit in that pool of urine and she could do nothing about it. As a mother, it just broke her heart. After Deveraux attempted to plead her case, she stated that the flight attendant went to the pilot and reported the episode, who then in turn redirected the plane back to the gate because of “a non-accommodating passenger” which he reported to security.

There happened to be an off-duty pilot who was sitting close to the Deveraux family and he ended up defending the mother to security. There were also numerous other passengers that sided with Deveraux as well, so the crew was forced to allow the entire family to stay on the plane. Because of the whole incident Deveraux penned a complaint letter to JetBlue. One of the airline’s spokespeople explained in a testimonial that the company planned to look into the situation and reach out to the Deveraux family to help them in any way possible.

After the incident happened, at least one individual questioned the airline’s actions by way of Twitter. JetBlue replied in a tweet of their own by explaining that the FAA has strict regulations which barred the crew from allowing the young girl from going to use the restroom. The airline explained that they would continue to investigate the full matter, but also added in their tweet that they had to go along with what the FAA told them to do when their planes were sitting on tarmacs. However they refused to elaborate just what these stringent guidelines were.

Deveraux stated the flight attendant allegedly refused to allow her daughter to go use the restroom when their flight was stuck on the tarmac. This caused the toddler to end up wetting her seat. Jennifer Deveraux and her two daughters were on board JetBlue Flight 518 from New York City to Boston when the incident happened, the media first reported. It was about thirty minutes into the flight’s delay when her daughter needed to go to the bathroom and use the toilet.

By Kimberly Ruble

Sources:

NBC News

USA Today

CBS News

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