Customer Service Does Not Exist in Today’s Airline Industry

This is What We did in the Late 60’s and70’s

Customer Service Does Not Exist in Today’s Airline Industry

  Here’s the story, and it’s a good one, but it’s what I did frequently, “back in the day”. On January 24th Kerry Drake, who lived in San Francisco, learned that his mother, who had been suffering from rheumatoid arthritis, and was showing signs of deterioration for 4 months, was dying.  He booked a flight […]

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