Facebook losing customer base: Customer service at issue

By Billy Bob Bramscher Facebook may be a social utility that connects people with friends and others, yet if you have ever tried connecting with Facebook regarding a customer service issue, like other frustrated users, it’s quickly realized that, except for a generic drop-down box of predetermined choices with auto-responses, Facebook had zero customer service. […]

The Many Faces of Facebook: World’s Largest Social Network Purchases

Facial Recognition Startup Company By N M Lorde Facial recognition will soon become a lot easier for the nearly one billion users of the world’s largest social network. Facebook has purchased Face.com, a five-year-old Israeli startup that specializes in facial recognition technology. The announcement was made on Face.com’s blog on Monday, just weeks after speculation […]