Microsoft does not seem to be having much luck with its new Xbox One console. Despite selling out on the first day, the console has been plagued with problems. While the company has acknowledged a fault in the disc drives, Microsoft isn’t yet confirming the apparent problem of the Xbox One consoles smoking.
There are still questions over whether the problems really are happening, and surrounding the scale of them. So far, a handful of people have noted that the amber power light has come on, and the device has started to smoke just after this. However, they have not documented the issues and the tech giant has failed to replicate the problem. Without knowing why or how, it is impossible to create a solution.
The first note of the problem was brought to light in the Xbox support forums. One user stated he had left the device on pause while he did some cleaning. When he came back, the amber light was on. A second user came into the discussion afterwards to state that he had suffered the smoking issue after 16 hours of game-play.
A smoking device would indicate an overheating issue, and there are many reasons for this to happen. One of those is that the fan has been blocked in some way. However, the most likely reason is that the console has been on for too long. 16 hours is an excessive amount of time to be on any games console, and most systems are not designed with that time-frame in mind.
Microsoft is still unable to replicate the smoking issues in the Xbox One consoles. A representative from the company officially stated that it is not something the support team is witnessing, and asks for customers to contact the team with any issues they have. The user having problems after 16 hours of continuous use has sent his console back to be looked at, but did not take photos or a video of the problem occurring.
The claims from users do not state whether they have bought a brand new console, or decided to save some money on a refurbished one. However, it could also be wiring problems in the house, simply spending way too much time on the device, or a fault somewhere within those specific consoles.
Users who suffer this problem should carefully unplug their device and leave it to cool down. It is possible to get a replacement from Microsoft if the problem persists.
Launches of new game consoles never seem to go without a hitch. Microsoft had issues upon the release of the Xbox 360, and Sony had issues with the release of the Playstation 3. While the consoles go through various alpha and beta testing, some of these issues cannot be caught, especially those that involve 16 hours of game-play.
There has been no confirmation that there is really a problem with the consoles. While there are no doubts that the claims are true, the gaming giant cannot be completely to blame. Microsoft acknowledges that the Xbox One consoles could be smoking, but needs documentation and information about the steps taken before this happens to be able to replicate it and do something about it.
By Alexandria Ingham
International Business Times