United Parcel Service: UPS Delays Expose Fairytale of Santa and Christmas



United Parcel Service (UPS) is the target of angry internet discussions as its delivery delays expose the fairytale holiday most know as Santa’s Christmas. The delivery giant has blamed the delays on a number of factors, most notably poor weather conditions. The worries apparently began earlier during the week as backlogs threatened to cause delays. Now, as many internet conversations are hot with resentment towards UPS, it is clear that some gifts will not be arriving, and that the news is enough to screw up the solstice for those who hold it dear.

The shipping company issued a statement Wednesday in an attempt to convey to those awaiting packages that the company was doing all that it could, in the wake of heavy “holiday” volume, to make sure packages would find their destinations.

The news was finally broken by a UPS spokesperson that, “a small percentage of shipments are delayed and will not be delivered today.”

The statement apparently maddened those who did not receive their packages, leaving embittered believers of the Solstice Santa feeling as though they, being part of the “small percentage,” did not matter. Considering the difficulty level of convincing growing children of the concept of a Santa, the failed deliveries certainly did not help parents attempting to keep up the act. The UPS delivery delays’ unintended consequence of exposing the Christmas and Santa fairytale may be one factor that contributed to the angry feelings being expressed online.

Perhaps throwing salt in the wound of the “small percentage” of those who did not receive their packages, UPS decided to let employees celebrate Santa and the re-birth of the sun, instead of working through the “holiday” to mitigate the delivery delays. This decision was also critically discussed by those who found themselves without gifts as a result of the backlogs and delays.

Not everyone was so critical of UPS however. Facebook traffic showed that there were those who spoke out in support of the individuals dedicated to delivering packages. While there are those who are angry at UPS delays for potentially exposing the fairytale of Christmas, others appear to be taking it all in stride and giving words of encouragement to the company and its people.

UPS is faced consistently with the tall order of promptly delivering huge quantities of gifts for the “holidays.” Year after year the company , along with others like FedEx attempt to meet the spike in shipping demand. Earlier in the week it became apparent that this year would potentially present delivery problems. Backlogs and weather issues had brought the possibilities of delays into view. What appears to have sparked some of the sour feelings are two decisions by UPS.

First, UPS decided to issue a statement to the public informing them that although there were some backlogs, UPS would do all that it could to insure sound delivery of packages being expected. The openness of the statement might have led to higher than deserved expectations by customers waiting on gifts and other deliveries. UPS then issued the statement referencing the delayed deliveries as “a small percentage.” This decision appears to have thrown salt in an already festering wound.

As it stands now, UPS delivery delays have been confirmed, and the unintended consequences may be that they’ve exposed the fairytale of Christmas and Santa and made for a somber solstice.

By Daniel Worku


Washington Post

USA Today

2 Responses to "United Parcel Service: UPS Delays Expose Fairytale of Santa and Christmas"

  1. Wudhesay   December 27, 2013 at 5:55 am

    Did you parents tell your kids that Santa delivers presents to the bad kids on the day after Christmas?

  2. Slappy   December 27, 2013 at 5:48 am

    Discussion on CBS DFW

    Delivery Woes Leave Customers Worries About Mailed Christmas Gifts

    Denikel • 5 minutes ago
    The UPS store is a franchise. If they made you upgrade to next day that is because the franchisee needed to make money. They pay UPS for the franchise and it’s not cheep. You would save money calling your local UPS center and setting up an account and tell them you have a pick up at your home. This wouldn’t solve the problem of it not getting there but people don’t relize UPS stores are franchies and your price is marked up compared to the actual UPS prices.

    Denikel • 8 minutes ago
    The UPS store is a franchise, they are just picked up by the local UPS driver. They were in the dark as well. They pay UPS for the franchising rights and UPS is suppose to take care of them. They didn’t. They should give the franchisee their money back for the month. Those stores pay UPS to use their name.

    Discussion on CNN

    UPS backlog means missing gifts under Christmas tree for some

    Denikel • 17 minutes ago
    Also as far as the helper situation, if they were paying them more than just a tad over mininum wage maybe they would stay. Also, they are not reporting to the building so how the hell does managment know what they are dealing with. That is a corporate decision! Corporate is cutting corners and the company is suffering and so are the employees.

    Well my husband has been a UPS driver for 26 years. This is the worse peak he has ever worked. First of all besides Christmas, management is more concerned with time studies of the route and numbers. The funny thing is in the last 6 years, the center my husband works at has not replaced retirees or people that have been let go. Basically they are putting more work on less people. They “split the route up” There is no correct way to time study one given route because the driver is given so much different work on any given day that if management does a ride along, the data is skewed due to the fact that the margin of error is ridiculous. Now to Christmas in my husbands center that is located right across from NYC. First problem, they did not hire enough helpers. My husband and his co worker have very busy routes and were not given helpers. The second problem is the helper is not told to report to the UPS building so that UPS can save a few bucks on the helper driving from the building to the route. Problem with this? If the helper fails to meet the driver, you have a driver overloaded with packages with no help. So this slows down the process and UPS saved no money because now you are paying this guy overtime over 8 hours. UPS has all this expensive GPS equipment in trucks, they have this expensive computer system and yet they were overloaded and didn’t expect it? All corporate does is crunch numbers. Everything in my husbands centers is a numbers game. So your trying to tell me they were not prepared for the inflow of packages? Well that is correct but not in the way they are trying to bs the public. It comes down to this. UPS! get your pencil pushing MBA, CEO cushy job buts out of the theoretical numbers game and implement common sense. I don’t need an MBA to tell you your business model is becoming a failure. I challenge you to get a UPS uniform on and ride along with the drivers during peak and other times of the year. See what reality looks like! See what these guys are dealing with. See the disorganized dispatch that they are dealing with. Your sitting in an office making decisions based on theory not reality. My husband has seen some of his good customers tell him “sorry it’s not you, your a great driver but we’re going with Fed Ex” My husband has called his boss saying “were going to loose a good account and the manager could care less and no sales man/woman contacts the customer to do damage control! UPS needs to stop blaming unexpected volume and start blaming them self. They are trying to put 25 lbs of garbage in a 5 lb bag. Admit to running on a skeleton crew. So now that you lost money and respect this Christmas, are you willing to hire more permanent drivers? Have the seasonal helpers report the building? Get more sorters at your main hubs? More loaders? (because when my husband started it was 1 loader to two trucks and now it’s 1 loader to 4) Stop cutting corners, crunching numbers and being greedy. Because now you look like the cookie company that started using cheep ingredients and ruined the recipe. So WAKE UP UPS CEO! Your not untouchable and this Peak has proved it!

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